Frequently Asked Questions
1What services does Novelnetware offer?
Novelnetware specializes in two core areas: expert WordPress services and innovative AI solutions. Our WordPress services include Performance Optimization, Security Hardening, professional Website Redesigns, and custom Plugin Development. Our AI solutions include our AI Chat Support system, AI Website Scanner, and an AI-powered CRM.
2What makes Novelnetware different from other agencies?
Our key differentiator is the unique combination of deep, long-term WordPress expertise and a forward-thinking focus on Artificial Intelligence. With 12 years of hands-on experience in the field and 2 years as an official company, we don't just build websites; we engineer intelligent, high-performance digital solutions that solve real business problems.
3How does the AI Chat Support work?
Our AI Chat Support works by creating 'embeddings' from your website's content (pages, posts, products, etc.). It's trained exclusively on your data, so it provides accurate, context-aware answers to user questions 24/7. The Pro version uses our proprietary Novel AI engine and includes advanced features like live chat handover and a ticketing system.
4I'm worried about losing my SEO ranking during a website redesign. How do you handle this?
Preserving your SEO is our top priority during any WordPress Website Redesign. Our process includes a comprehensive SEO migration strategy, where we meticulously map all of your old URLs to new ones using 301 redirects. This ensures that your existing search engine rankings and link equity are safely transferred to the new site.
5Can you build a custom plugin for my unique business need?
Absolutely. Custom WordPress Plugin Development is one of our core services. We use modern PHP, React, and Vue.js to build secure, scalable, and high-performance plugins tailored to your exact requirements, from simple features to complex applications.
6What is the process for starting a new project with Novelnetware?
Starting a project is simple. It begins with an initial consultation where we discuss your goals and requirements. From there, we move to a discovery and strategy phase, followed by design, development, testing, and launch. You can contact us through our website to schedule your initial consultation.
7What kind of support do you offer after a project is completed?
We believe in building long-term partnerships. After a project launch, we offer a range of support and maintenance plans to ensure your website or application remains secure, updated, and performing optimally. Our goal is your continued success.